Refund policy

Returns & Refunds Policy

General Information

This website operates strictly as an affiliate platform. That means we do not sell products directly, we do not hold any stock, and we cannot process or accept returns, exchanges, or refunds ourselves. All products featured on our website are purchased from AliExpress and are fulfilled by third-party sellers operating on the AliExpress platform. Because of this, all matters relating to returns, refunds, order cancellations, or product replacements must be handled directly through AliExpress. Each seller on AliExpress may have their own specific policies, requirements, and procedures, which are displayed on their individual product pages.

How Returns Work on AliExpress

When you purchase a product through one of our affiliate links, the transaction is completed directly with the seller on AliExpress. If you wish to return an item:

  1. Log in to your AliExpress account and locate your order.
  2. Check the seller’s return and refund policy provided on the product page or in your order details.
  3. Open a dispute or contact the seller directly through AliExpress messaging to request a return, refund, or replacement.
  4. Follow the instructions provided by the seller – these may include shipping the product back to them, providing photos of the issue, or meeting certain conditions.

Please note that sellers may require the product to be returned in its original condition and packaging, and that return shipping costs are usually the responsibility of the buyer unless stated otherwise by the seller.

Our Role

As an affiliate site, our role is to help you discover and connect with products on AliExpress. However, we do not:

  • Accept or process returns ourselves.
  • Provide refunds directly.
  • Guarantee approval of refund or return requests.

What we can do is guide you through the process and point you to the correct AliExpress resources if you need assistance.

Refunds and Disputes

Refunds are issued only by AliExpress or by the individual seller from whom you purchased the item. If a seller agrees to your return, the refund will be processed via the original payment method you used on AliExpress. If you encounter problems, AliExpress offers a buyer protection system, which allows you to open a dispute and request intervention if a seller does not resolve your issue. More information about AliExpress Buyer Protection can be found directly on their platform.

Important Things to Know

  • Each AliExpress seller sets their own return policy – always review it before placing an order.
  • Not all products are eligible for return, particularly certain clearance, customised, or digital items.
  • Return shipping costs are usually paid by the customer unless the seller specifically covers them.
  • Refund times vary depending on AliExpress and your payment provider.

Final Note

We want to be fully transparent: this website is not a shop. We are an affiliate partner that earns a commission when you make purchases through our links. Because of this, we cannot accept returns or issue refunds. All requests must be made directly with the seller on AliExpress.

If you need guidance on how to start a return or open a dispute, you are welcome to reach out to us for support, but the actual resolution will always come from the seller on AliExpress and subject to their policies.